Http://www.rocket-surgery.net/
I am submitting this report on behalf of my new clients and I think that all possible consumers should be aware of this company, their practices and the way that many other design services do this exact type of unethical practice.
Most people or companies seeking web design services are completely unaware that when they hire a web design company that many times the design company will register the business domain name under THEIR ownership and not the ownership of the company or person paying for the services.
So what happens is that when the company isn't happy with the design, the web hosting or the customer service in general they would naturally take their business elsewhere. Here comes the problem. This is when the company or person realizes that they do not own the domain name that they paid for and in fact the design company owns the domain name instead.
So what generally happens is that the design company will not answer their phone, return emails or anything else concerning the ownership of said domain in question. They will usually give you the run around and everything they can do to hold on to that domain name.
Why would they hold on to a business name if it isn't their business, they can't profit from it or it has nothing to do with THEIR business? Because they can hold the domain name for ransom. That's right, the business that already paid for the domain name once will now be told they must pay again and usually at a much much higher price than what the domain name is even worth.
Now so far Rocket-Surgery.net has NOT made such a demand but Jeremy Scott one of their programmer/analysts is engaging in the run around. It takes all of 5 minutes to transfer a domain name and it has been days since the request was made and he's just not doing it for whatever reason.
After looking up the domain registrar information I have discovered that he has registered it with a phone number and address that is not accurate.
After visiting their website and reading the bios of the designers, it is obvious they are misleading. For example:
Jeremy Scott's Bio claims "Jeremy is a seasoned developer with more than 20 years of experience in many different environments." Really? What exactly does "different enviornments" really even mean? Additionally it says 20 years... 20 years? Looking at his photo I can't help but wonder what elixir of youth this guy has stumbled on to or if he was just some child prodigy genius who has been doing these things since childhood?
I will personally come back here with an update and apology should Jeremy Scott at www.Rocket-Surgery.net do the right and ethical thing by transferring the ownership of the domain name to my clients.
The lesson to be learned here is that when you hire a web design company be sure that you have already purchased the domain name yourself and that you are the rightful owner. NEVER take a company at their word that they will register the domain name for you. Lastly, after your web design is complete make sure that you have a copy of the site files saved to your personal pc should you ever decide to take your business elsewhere.
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