I have not had one decent phone call with the workers at Provident Funding. I have been trying to squeeze even an ounce of information or help from them since I first heard about the refinancing/loan modification programs under Obama. I understand that they only have the ability to process these new loans once they are given the go-ahead and have all the right technology. But, nobody wants to even take a look at my account and clue me in as to whether or not this could be an option for me. I repeatedly get transfered to the same man who acts like I have interrupted something more important and who says I need to avoid calling his number for this information, when the main line is the one who transfers me to him. When I call the direct number for the home affordable refinance program, I get cranky people who shut me down before I can say a single sentence and give no estimate of time when the information I need will be available. Something is taking way too long. Other banks offer this program already. I am just a normal, everyday person who was able to get all the details about this program through the news and government sites, but the banks and lenders themselves seem clueless. What good are these plans that are supposed to keep people in their homes when the companies they have to do it through are rude and utterly unhelpful?
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