On Monday morning, July 6, I ordered flower from 1-800-Flowers.com because they guaranteed same day delivery. I needed them delivered today. Price was not the issue. I placed the order, they accepted it, charged my credit card and e-mailed me a confirmation. That evening I received an e-mail stating that their florist would not be able to deliver today after all but they could deliver tomorrow and would compensate me for the inconvenience. I replied stating that only if they could deliver in the morning. I assumed if I went elsewhere I wouldn’t get it any quicker.
I didn’t hear back from them so Tuesday the 7th I e-mailed again asking for an update. Tuesday evening I received an e-mail stating that they could deliver the flowers today if I wanted them to or I could cancel. I replied stating that I would like them to deliver if they could today but I needed confirmation.
By 10:00 am Wednesday, I realized that this just wasn’t going to happen. I still had not received a reply. So I e-mailed them cancelling the order. It is so unfortunate that these large companies promise a service, take your money, knowing they will not be able to deliver. It’s obvious that they don’t care about the consequences to the consumer. I wonder how long it will take to get y credit. Any bets?
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