I am disappointed in the quality of service that is given. The customer service is that of "I don't care about our customers because there are many more out there in our network."
I signed up for the rebate within the time frame that was given. I did not check on it until the third bill still did not show the rebate. It takes 6-8 weeks to process but has to be done in 60 days. At that time I was told that I didn't. I was told that the only way is if I have a confirmation number. I don't remember seeing one, but I didn't look either.
At the same www.directv.com/rebate is also the Go Green one-time rebate. That one went through on the day in question.
The elevated customer service person named Mark told me that the Go Green rebate is not on the same site. When I asked for a way to print the screen and show him, I was told there is nothing that I could do to get the rebate, even after I caught him in a lie or lack of knowledge of the company web site.
The service is fine for the money that I pay, but I cannot recommend a company with employees that lie and deceive instead of doing what is morally and ethically correct. For this I sadly have to give my first bad review for a company. If there is anything I can do to resolve this, please let me know.
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