Complaint / review text:
I signed up with Xoom with the intention of transferring money to my recipient's bank account (paying for a rental property deposit). They claim less than 24 hour delivery. I transferred $200 to my Xoom account from my credit card (THANK goodness!) instead of my bank account. The next day I went to check on the transfer and status and found to my surprise it had been cancelled and I had not been informed. Immediately I called and spoke with Xoom's customer service rep who had no information on my file to tell me why the transaction was cancelled but confirmed it had been. And here's the clincher... YET they still accessed funds through my credit card and my credit card company put the amount on HOLD/pending to payout.
It would have been reasonable to NOT still be attempting to take money out of my credit card while already having my status be confirmed as CANCELLED... That's an interesting biz practice. So they deemed an issue to stop with the process of sending my money and not inform me BUT they were still going ahead with the credit card withdrawal... After... After you have verfied my card and the transfer on line and proceeded with giving me the OK that all was a go!
After I filed a complaint I got a form email from Xoom saying that there was an "issue" prompting them to cancel the order. I then tried to get the credit card company to put a stop payment on the amount to no avail. They said I'd have to pay it since I authorised it and then deal with it as fraudulent! Xoom said they never took anything out since the order was cancelled. I chose to report the incident as fraud but was advised to close my credit card account as the only way to stop Xoom from having any access to this money and the credit card company will take it up eith them. What a massive inconvenience!
After a little more research... Now I've seen SO many warnings of poor service and bad biz practices on Xoom's part from hundreds of people on line... Such unethical practices. Such a pity.!!
I'm sure they know these exist ALL over the internet... I should have checked on Xoom's validity better, the warnings to stay clear from Xoom are every where online please heed the WARNINGS... There are So many many more links like these
SupacSan Jose, California