I had just signed up with amigo energy. My first bill I was very happy with, but I had problems paying it. The web site is set up to bill to your bank account using a check method. I do not use checks only debit. I went on the web site and typed my acct number and routing number which, now I know were incorrect. I thought everything went ok, but over a week later I was sent an email that the acct didnt exist. I work at a hospital and can not stop to find time to call these people so I sent an email. I never get a responce so I again try to send the payment through internet. Again it gets bounced back. I find this out a week later. I then find out they have a"pay station" at my local walgreens. I go there and the girl at the counter points at a red phone. So now Im in the middle of the counter giving out private information so that I can pay my bill. I then find out there is a 6.00 charge for "money gram". I get to the counter to pay with my debit and the girl said moneygram only takes cash! Thanks for telling me before hand! This time I go to the bank to get the correct acct info. I pay my bill. This month I get a bill charging me 50.00 in fees and a 4.00 late fee. I called thinking that this place can help work with me since this was my first payment and I did try to get help paying it via email (which they never did email me back or call me) they may reduce or eliminate charges. The guy on the phone listened to me but then went on to say he can set up automatic payment. He was also trying to collect my payment today when I just got the bill yesterday. This was not why I called. He stated no fees will be changed. The bill will remain as is. I have NEVER talked to a customer service agent that was not willing to work something out or negotiate. I asked for a supervisor and he said there was no supervisor working there at this time (saturday). I told him I'll call back when someone can help me and hung up. So I will try to make time to call Amigo on Mon but I now have a really sour taste in my mouth.
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