Complaint / review text:
After doing business with Xoom for over THREE (3) years, I received an email from them stating that my account has been closed for "violations of their user agreement." "Silly, " I though! I have not done anything new or different than I have done over the prior 3 years. But, WTF, I read their "user agreement" anyway—top to bottom, word by word. I found NO violations, of course.
So I sent them an email asking them what are they talking about? I never receive a reply. Nice customer service! So I call them. The agent can only verify that my account has been closed for violations of Xoom's "user agreement." I called BS, of course! I explained that I had read the user agreement word by word and there are no violations. He claims he had no additional information to provide me and that no one at Xoom would tell me why my account was closed, even if they knew. WTF?!
So guys, there you have it. Xoom seems to be very arrogant about throwing away long established customers for no reason whatsoever! Maybe they think they are to big to fail? I hope consumers show them that nothing could be further from the truth!
Additionally, during March, 2010, Xoom revamped their service and did several things that make it LESS of a value. They increased the minimum send amount from $25 to $50 USD, and of course, increased the minimum fee from $3.50 to $4.99! Also, they eliminated PayPal as a payment method.