They had some Wallace and Gromit firgurines I couldnt find anywhere else so coz their page said "in-stock" I ordered them (Jan 5th). Got email (Jan 5th) stating my order received and m/c would be billed when items were shipped and I'd get tracking order etc... M/c billed that day (think it was for correct $ tho did seem bit excessive USD$127 for 2 figurines and post to Oz).
3 weeks later no items so filled in their contact form and got automated "we will contact you in 1-2 business days" email. Didnt happen. Filled in contact form again about 1 week later, same biz, no contact. Eventually said in contact form that I'd be contacting my m/c company and that I wanted refund or I'd take legal action - THOUGHT that got their attention coz got email from John saying "one item on back-order, would be with me in 7 days and shipping number would be sent shortly. You guessed it, no shipping number and no items!!!
MAD MAD MAD - wish I'd found this website first, what utter utter b*ds!!!
Worse, my m/c company are so stupid they don't seem to understand what I'm saying and asked if they debited my card without permission, I gave permission but want my items! They also want to block my card for 2 months to resolve this: (
Not happy Jan!!!
Sugarplumpfaerie
Adelaide
Australia
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