Very disapointed..
The story:
I sent a sd card to their offices to be fixed. According to their website, they can handle with 95% success such minor damaged sd cards.
Confident, I send the parcel and asked a bank account to pay. (i am overseas).. Impossible, the only way is Paypal they said
Once the payment is done, no feedback, i send an email to confirm the payment and just a "thanks".. No customer number. I asked again and i received it later (without a " hello " or " best regards".. Just the code. What a service)
Later I received the famous email every consummer might have received. The one where they say they care about us and our loss of data. They ask whether i want to try the advanced recovery because the simple did not work out. No more details..
And it's now the things get worst. No replies, no details. I push. Under the pretext they do not like one of my sentences (where i make the notice the pricing should be reasonnable according to the list of prices displayed in the website).. Everything screw up. No more replies. I pushed and kept asking details. Nothing. So far it has been more than 1 week. They deleted my account, do not reply. I told them i want the sdcard back: no reply.
It's pathetic to see such a way to work. May be they are good to retrieve data but if they cannot take care of customers. It;s useless..
So i do not recommand at all the services of that "company"
Where is the service?
Fwedwfd, Arizona
U.S.A.
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