Our daughter is in the army and stationed in Germany. We called Verizon to see what kind of international plan they had. The guy for Verizon refused to help unless I bought internet too. I told him 'no' for over 30 minutes and asked why wasn't he just getting me the international plan he told me about.
I went over the plan very careful and took notes. $19.99 for 500 minutes to any phone in Germany. I asked to make sure that included cell phones. He said over and over, while also asking me to buy the internet plan, that it was 500 minutes to any phone in Germany.
After he frustrated me until I was asking for his manager to get the international plan and get him off the phone. He put me through to a person who just said was the plan explained correctly to me. When I said I wanted to make sure it included cell phones, the verifier hung up saying I had not been informed. The jerk got back on the line laughing saying he expected me to do that.
I told the next verifier yes and we got the plan. I got a lette rin the mail a few days later about the plan. Looked good.
Then I got the bill it turns out it was 500 minutes 'except to cell phones.' Land lines only. When I called to complain they told me it was clearly spelled out in the letter that cell phones were not included.
I told her I had the letter and no where was there anything about cell phones or anything about what she was saying. I offered to fax it to her. She then said she had never seen the letter so she had no idea what it really said.
She refused to help, said she could get me someone else but they would only tell me 'no' too but only after I explained everything to them. That's exactly what she told me. It was unbeliveable. Please play the recording they say they are making when you call..
The reason she said I owed the bill, I had dialed the numbers and I was now responsible for the higher charges and I should have "called again to verify cell phones were included." She actually said it was my fault for not calling back when I got the letter and asking again if cell phones wee included.
The official response: We will not help you because you didn't verify cell phones were not included in the plan after you go the letter (that doesn't say a thing about cell phones).
Help!
Arrested the Verizon BOD under the RICCO act. They know all this is going on and it's nothing more than criminal like gangsters.
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