Direct marketing firms use FedEx because its rates are low. So is its service, dependability, and the attitude of its drivers and service reps. FedEx's cheap shipping results in parcels with expensive merchandise being dropped off (literally) at the door, many times without a doorbell ring. That works wonders for me, as I live in an urban apartment building. If drivers do bother to ring the bell and not bolt, arms push the parcel through the door as if the receiver had a highly contagious disease. Compare that to the congeniality of UPS drivers: "Where would you like me to set this?" I sign for UPS deliveries. Who knows who signs for my FedEx deliveries; it surely is not I.
In the past year: 2 FedEx packages were delivered to the wrong address (1 retrieved by UPS, as FedEx could not find it), 1 package was lost forever, and 1 package arrived with damaged goods.
When you call the FedEx 800 number (forget the user-unfriendly website), a rep is very nice on the phone until she discovers it is a legitimate complaint. Then it is a "how dare you speak unkindly of FedEx" attitude.
Bottom line: I refuse to do business with any retailer who ships FedEx only (or the US Postal Service).
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