This company is a total fraud. We took out a 5-yr protection plan, a cost of $1,649.50, with a promise to receive a $250 gift card within 60 to 90 days.
They kept stating that the gift card would be coming shortly. We attempted to speak to a representative and was disconnected once and the second time was told that there was not a supervisor on call. Again, we called and asked to speack to a supervisor and of course no one called us back. They told us originally that I could cancel my contract any time with no cost, but
after reading the fine print they stated there was a charge of $200 cancellation fee. We purchased the plan over the phone with one of their sales people and our visa was charged the full amount that very same day and was not sent a copy of the contract for over a week later stating "This contract may be cancelled by the holder within 3 days from the order date and cancellation must be done in writing". Our visa company gave us provisional credit of the $1,649.60 until the dispute was settled and they elected to stand by the merchant... So again they charged our acct with said amount.
Can't they see that this company is frandulent and scamming trustworty people. They need to be stopped immediately and the visa companies should reimburse the said amount. Not only have we lost the above amount, but we also attempted to call for service for a warranty problem and no one ever called us back. We had to bring in a private plumber to fix the problem at a cost of $100/hour.
0 comments