DirecTV, Inc.
2230 East Imperial Highway
El Segundo, CA 90245
Website: http://www.directv.com
Phone: (800) 531-5000
Complaint Text
I got service, I have it installed by one of their "professional" installers.
Within a month, we have a problem with the equipment. They have to send someone
out to fix this issue. That issue got fixed, and then our whole home DVR stopped
working mysteriously. We called in on 3 separate occasions, my wife emailed
once. Ironically, the couldn't locate but one phone call and the one email. They
said they had no record of any other phone calls. I have gone through the
resetting my device, they have resent signal to the box, and nothing helped. On
the last phone call they decided to inform me that they could send someone out
on a service call, but it would cost me $49.95. Now, here is my problem, I asked
for credit for the last months that I had been paying for whole room DVR that I
hadn't been able to utilize. The CSR I talked to put me through to a supervisor.
He told me that he could give me one month credit because of the showing one
phone call and one email. I also asked why it would cost me for their faulty
equipment to be fixed. He couldn't give me an answer, however he did give me a
rebuttal of "We have a protection plan that will cost you" I told him that
seemed like a way to get more money from me, as if I had been offered that
"protection plan" when the contract was signed, or even after the 1st equipment
problem repair trip, I would have purchased it. I was not offered this until it
was a big problem.
Resolution Sought: I would like to be reimbursed the $3 a month for the whole
time we have had service, and no cost service call or I would like to be let out
of my contract so I may go somewhere else that offers a protection plan up
front.
Date Problem Started: 11/2
Date of Transaction:
Amount in Dispute: $0.00
Invoice Number:
Complaint Type: Customer Service Issues
Product or Service: Cable/Satellite TV
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