Went to Home depot to place a cabinet order, back in July of had a designer do my kitchen design. Designer had a blank room no windows or anything else installed at the time. Found the style of cabinets etc. Placed the order.
First cabinet order came beginning of September, he ordered 42" cabinets for the walls and a 96" oven cabinet problem was we had 96" floor to ceiling, also ordered crown molding totaled 6" to go on top of cabinets. Guess you all know it wouldn't fit. Designer said no problem we'll fix the order.
Here we are after 8 orders most of them wrong type wrong sizes. Still trying to get a refund on what we already returned to them have had our entire home dismantled for all this time.
Finally have had to call corporate offices to try and get somewhere. Long story short. We paid over $10,000 for what should have only cost us around $8000 not to mention the fact the original design is off by over 3" sink isn't where it should be outlets switches etc. Are all wrong window is in the wrong spot cook top hood is in the wrong spot. Holes in roof and ceiling are in the wrong spots have to repair and redo everything over.
We went entirely by their design. Forgot to mention had to pay to have them measure, and guess what that was wrong too. Designer says the problem is we were the installers. Got in my husbands face in front of store manager and the joker still hasn't been fired yet. Now they have the nerve to tell us we owe them a balance due on our orders at minimum 15-20% more than we already paid.
After going over all the bills, it appears to me that they charged me almost double for smaller cabinets, to make it look like we owe them money. We had to cancel family dinners, vacations, a 70th birthday party and almost life in general since August until now.install and uninstall reinstall etc. All these cabinets, repair holes in walls ceiling roof and they think we are going to pay them more money.
We were ignored by store managers for months. Threatened by a designer, and just entirely ripped off by Home Depot. I would love to be able to find anyone that has had similar problems and file a lawsuit. If we were charging just labor to them for the damages it would be over $30,000 that they should owe us. Not to mention all the stress etc. I would love to see them have to pay us little guys for the damages. Oh forgot to mention the 8 cabinet orders have been in my living room all this time finally had to pay to put some in storage so we could at least walk in our room. They don't want to pay the storage either think that part should be our problem never mind they were supposed to come and pick them up 6 months ago. Still waiting for that to happen too. If you want to redo your kitchen please please please go some place else. Learn from our mistake.
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