In July I went to Home Depot to place a cabinet order, and had a designer do my kitchen design. The room at that time was bare, with no windows or anything else installed. The style of cabinets was chosen and the order was placed.
The first cabinet order came at the beginning of September. The designer had ordered 42" cabinets for the walls and a 96" oven cabinet, but the problem was that we had 96" from floor to ceiling. He also ordered crown molding totaling 6" to go on top of the cabinets. Of course it would not fit. The designer said no problem, they would fix the order.
Here we are after 8 orders, most of them the wrong type or wrong sizes. We are still trying to get a refund on what we already returned, and our entire home has been dismantled all this time.
Finally we had to call the corporate offices to try to get somewhere. Long story short, we paid over $10,000 for what should have cost only around $8000, not to mention that the original design is off by over 3", the sink is not where it should be, and the outlets, switches and so on are all wrong. The window is in the wrong spot and the cooktop hood is in the wrong spot. The holes in the roof and ceiling are in the wrong spots, so we have to repair and redo everything.
We went entirely by their design. I forgot to mention that we had to pay to have them measure, and guess what, that was wrong too. The designer says the problem is that we were the installers. He got in my husband's face in front of the store manager, and he has still not been fired. Now they have the nerve to tell us we owe them a balance due on our orders, at minimum 15-20% more than we already paid.
After going over all the bills, it appears to me that they charged me almost double for smaller cabinets, to make it look like we owe them money. We had to cancel family dinners, vacations, a 70th birthday party and almost life in general from August until now, with the installing, uninstalling and reinstalling. With all these cabinets and the repairs of holes in the walls, ceiling and roof, they think we are going to pay them more money.
We were ignored by store managers for months, threatened by a designer, and entirely ripped off by Home Depot. I would love to find anyone who has had similar problems and file a lawsuit. If we were charging them just labor for the damages, it would be over $30,000 that they should owe us, not to mention all the stress. I would love to see them have to pay us little guys for the damages.
I forgot to mention that the 8 cabinet orders have been in my living room all this time. I finally had to pay to put some in storage so we could at least walk in our room. They do not want to pay for the storage either and think that part should be our problem, never mind that they were supposed to come and pick the cabinets up 6 months ago. We are still waiting for that to happen too. If you want to redo your kitchen, please, please, please go somewhere else. Learn from our mistake.
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