I paid Home Depot in June to measure, design and install my kitchen cabinets. I paid $15,000. When the subcontractors came to install my cabinets, they realized it would not fit because of bad measuring and design on HD's part. Home Depot tried to give me shabby replacement cabinets that didn't function properly and did not even look physically appealing.
The corporate offices sent me a letter refusing to refund my money or discuss any compensation, saying that they would have the manufacturer make a CUSTOM cabinet. After waiting for a few weeks, they say they can't make a custom cabinet and can only give me what the production line can produce. It is now mid-October and I still have half my kitchen sitting all over my house, even the cabinets that don't even fit.
I was told today by HD customer care in Atlanta, GA, that they closed my case and refuse to fix it, and that I have to deal with the store manager. They refuse to put me through to a supervisor. Nobody cares about my kitchen at Home Depot. They took my money and can't give me what I paid for. I hope people read this and don't make the mistake of trusting Home Depot or any of their unprofessionals.
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