On 2/2/09, I ordered the so-called "Free Trial Offer" of the acai berries supplement for a $4.95 S/H fee.
When I received this, FINALLY, last week, I noticed that I had only 14 days from the date of my ORDER (NOT from the date of receipt) to try these.
I immediately (2/11/09) got on the phone to cancel this as I could already see the writing on the wall.
When I canceled, I was told by "Jillian", I would receive a cancellation confirmation email but I never did. I gave it a few hours and then contacted them back through the original emails they had sent me when I ordered.
I told them I had called to cancel because I didn't want to be charged $78.81 for a jar of berry pills I couldn't even swallow (they are very large!)! I then stated I STILL, hours later, had NOT received that confirmation email regarding my cancellation I had been promised.
A short time later, I received an email from a customer service representative ASSURING me that my account WAS actually canceled and I would receive NO MORE orders, nor would my cc be charged in the future.
This morning, 2/17/09, six days AFTER I canceled, I went online to my bank account to take care of some business and what do I see? A charge of $78.81 for another order of the acai berry supplements!
I immediately called them at the number they gave me in that return email stating that I HAD canceled. 866-964-1011. Again, I could barely understand the person on the phone, the accept was so heavy. I asked for a supervisor and he told me he was the one I had to talk to. That there are no supervisors. His name was "Adam". So... I lit into "Adam". I told him that I had canceled SIX DAYS PRIOR! Yet, they still charged my bank account for the $78.81! I think they all read from a script because he kept saying the same thing over and over and that was that he would cancel my order and make sure no further charges were made on my bank account. I then told him I expected a FULL REFUND of the unauthorized charges they had made this morning. He told me it would take 3-5 days! I then informed him that what they were doing, floating money from thousands of customers they were defrauding was completely illegal and I planned on filing charges against them with my bank as well as my State Attorney General's Office. And anyone else I could think of.
I then got on the phone with Wells Fargo's Internet Fraud department. She went into my account and said that it is only "pending" right now but if I check it in the morning and it is still on there because this company ran the charge through, I should call back and then the fraud complaint process would begin and WF would investigate them.in meantime, they would also give me a credit of that amount to my account.
At the same time, I canceled that check card so any further charges to that old number would never go through. Now, I have to wait about a week before I get another check card! What pain! I use that card for everything! Now I will have to use a regular credit card if I need to do anything since I never use checks!
After I spoke to WF, I wrote another email back to the Customer Service Representatives (2) that had written me previous stating my account was canceled and let them know I was charged anyway and that I was instituting fraud charges for unauthorized use of my cc with my bank. I received two email responses back from one person, a "Jenny Brown". She stated that my account IS canceled and I would receive a full refund within 10-12 days! 10-12 days now! It's gone from 3-5 days up to 10-12 days that they will be using MY money for free!
HOW do you put these crooks out of business??? The TV stations STILL show these commercials! They MUST know how crooked this company is, don't they?
All I can say is, I am on blood pressure medication and when I took my BP after I finished this a while ago, it was STILL sky high even through all the medication I have to take!
Jan
Santa Fe, New Mexico
U.S.A.
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