I got a bill from Direct Energy for over $500. I called to find out what was going on, and though some of it was explained via an error on my part, the CSR found out that my account had started with a balance already on it! So she sent an inquiry to the billing department and gave me a number to call in a few days. I called two weeks later and they still hadn't done anything so someone I spoke with put the inquiry into a supervisor's inbox. I got a call a few days later just to say that they were now starting the investigation. Then I got a call a few weeks later from some CSR saying that she saw a call back notice and wanted to know what my question was. I explained the situation and that I was supposed to get a call from a supervisor about the investigation, then she said that the system showed no investigation, and that I would not be able to speak with anyone about it.
Direct Energy is a piece of garbage.
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