I had an Aquilla account opened in April 08 asn as soon as I had the opportunity to speak to a customer service representative, I knew I was in for a bumpy ride. Here is a list of occurences from 4/08-Present:
* Budget Plan activated without consent
The reason why this is BAD is because it made activating a budget plan (once I was ready to) not feesable as per their policy for 6 months.
* Rude and Unprofessional customer service
When I had decided to attempt at making good business with the company months later, I experienced hostile impatience and a dis-connect. That day, I had established with a supervisor, a budget plan. I called back to confirm, only to encounter the SAME rude, unprofessional customer service rep. She got a hold of my account and deactivated my budget plan!
A SEVERE expenditure of my time and energy
I had to contact Black Hills (who acquisitioned Aquilla) the day after and was told by a supervisor that the budget plan was de-activated at my request. I demanded he check his audio & notes log and then confirm the REALITY of the situation. He did, reinstating the budget plan.
*Again, with the "missing budget plan"?
There were many lapses of payments made to the company as you can imagine. I had enough. But I was willing to make righht on my relationship with Black Hills and, early November had a budget plan reinstated for the 3RD TIME. It is now February, and they haven't honored it on any of my billing statements.
I'm cooked.'Well done. I'm converting my appliances to ELECTRIC and dis-continuing the service if Black Hills can't get their head out of their ass. They have ONE MORE CHANCE, which I've already noted to Human Resources of the company after a no-reply from customer service after sending an e-mail through their site.
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