I cancelled my services in January. After noticing the charges were still coming through on my credit card for January, February and March, I called the company.
I told them I cancelled in January and wanted a credit for the January and February charges already paid. I could not find my cancellation number, so they wouldn't issue a credit. They said their notes on my account had that I called in January but no indication of cancellation. Apparantley they use this - YOU have to have cancellation number or the cancellation will not go through, becuase somehow the cancellation never gets on you record.
I also went to supervisor (everyone I spoke with had a heavy, heavy accent) and he would not do anything. He did say they would put through a (another) cancel, but it would be effective in 25 days.
Now that was for one charge. I also had another monthly charge, that they could not find any information on?!?!?! They wanted my entire credit card number to research. I said No, here is the reference # coming through the credit card - they couldn't find it that way! What kind of system do they use???
This company is VERY BAD! Apparantley they have no organization or capability for records! I decided to go to the company located in San Francisco, but of course I haven't found a phone number that works.
I also contacted my AE credit card, explained the situation and they took off the charge for the March bill and any further charges. But looking at other reports on usacomplaints.com, I will be checking to make sure none come through in the future.
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