I was drawn in by their slightly lower prices than other online retailers, as well as their quick ship date. However, their ship date was completely fabricated. It came and went - no delivery. I called customer service daily and their call center in India was not able to provide me with any info. Finally, after 2 weeks, I asked them to cancel my order and they assured me that they had - so I went and bought alternate furniture. I did ask for email confirmation, but this si something they seem completely incapable of providing. Sure enough, the furniture shipped from cribs.com and they are completely unwilling to work with me. Due to the weight, it will cost me about the same to ship it back as it did to buy it. Their customer service line is incompetent and compeltely unhelpful (although they are always very polite while telling you that you are completely screwed). Please save your self time, money and aggravation and buy from anyone other than cribs.com!!!
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