Because of car problems and because of a recent death in the family my girlfriend filed her taxes at Jackson Hewitt on Lincoln Trail in Radcliff and we did the "Money now" loan. We needed the money now because we anticipate having to travel out of state for a funeral and one of our cars is down for the count right now.
We'll she filed her taxes on Thursday and applied for the money now. Then she was told they couldn't file untill Friday because the Government wasn't taking returns untill Friday.
The "money now" claims to be available in 1-2 days but we found out now to expect the money on Tuesday. Last I checked Tuesday wasn't 1-2 days from Thursday.
NTM, they are totally unprofessional. Over the phone the branch said they were closed on Sunday and then when we called their corporate and regional offices they said they were open on Sunday. Why lie to customers and tell them you will be closed on a certain you aren't. Why lie and say you can have your money in 1-2 days and advertise it on TV if it's gonna take the better part of a week?
Last I checked it was ad fraud.
We are very upset at that and the fact that corporate will tell us one thing and then someone else at the office will say something else.
0 comments