I bought FOUR Magic Jacks, all with extended 5 year plans, bringing the total to 6 years of service. I argued up and down with the live chat agents, including the supervisor, who wrote, "I told you already that the Platinum plan - is an additional 4 years which entitles you to have a total of five years service." When I threatened to go to BBB and asked to speak to a supervisor, he said, "Okay, go ahead. Sad to say but I am the Supervisor."
I saved the email that said I bought SIX years of service, but because I have no option but to "chat" with their agents, I can't get through to anyone to take care of this! There is NO customer service I can contact, either by phone or email, so I guess I have to resort to Better Business Bureau again. I can't believe "Felix" has a job title of supervisor when he provides such poor customer service. I think he ought to be demoted or fired for being so rude!
Dan Borislow, how about some REAL customer service options???
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