I Purchased a 1,000 gateway lap top in Dec, of 2007. The computer worked fine until Feb, then it started freezing up and shutting down on it's own, I called into gateway 3 different times asking for help, they would suggest things to try and they even sent me out a battery, they were thinking it was a battery issue, or maybe it was reheating. Finally they told me they apologized for all the problems I had been having and I would have to send it in for repair, I remind you I had only had this computer for 2 months, It had never left my house, and it had it's own home on a new computer desk,
They told me this process would only take 10 15 days turnaround time. So I received the box THEY sent me and I mailed it off happy I would soon receive my computer back in working order what a HUDGE mistake.
Three weeks later I still had not hear a word on my computer, after 4 hours of me calling trying to find out what was going on, I spoke to a Nancy in laverenge TN she said there was nothing the company could do, and that the mother board had MOLD on it and was ruined. WELL let me tell you, that computer did NOT get wet in my care.
This was not acceptable to me, I am a responsible person who is still paying on this 3 month old computer. I called and called and was giving different numbers to call and over a 2 week period talked to 8 different people, and NOT ONE could help me.
Then a man TIM, from corporate finally called me back I explained this nightmare to him, thinking surely this man will help me out, He was RUDE, and told me the same response sorry there is nothing we can do, Your motherboard is moldy.
NUMBER one I did not have the computer long enough to grow mold on it. Second I am still paying on a computer that had to get wet in shipping, or was wet when I received it as a christmas present in December 07, and that would explain why it never worked correctly in the first place.
Please Please dont buy from gateway! I have never been treated so disrespectfully in my life...
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