Gateway Computers & Home Electronics - www.gateway.com
MY husband purchased me a new laptop computer 10/06 from Best Buy. Since then the "mother board " has been replaced 3 times since 4/07. Does this seem normal on a NEW computer. It has been sent out to Best Buys service Center 4 times to have repairs. Spoke my frustrations with Best Buy who said that they could not do anything since we did not purchase the extended warranty. I could understand if the computer was 3 years old but for a brand new computer to have this many problems is not right. They directed me to Gateways Corp. Office who is a joke. They are very rude and do not know how to treat a paying customer. I spoke with Jennifer the first time on 7-12-07 who told me that I would need to fax my paperwork so it could be reviewed. At this point my computer had the mother board replaced twice. Once on 4/13/07 and then again on 7/10/07. I never heard anything so I called back and got Erica who says that they never received anything even though I still had my fax sheet saying that it was a successful fax. She stated that at this point that they still would not do anything about it. So sure enough it went out again for the third time and had to be sent back for repair on 9/17/07. I called Erica back to let her know and they were still not willing to exchange my computer because it has been sent to Best Buys service center and their center has not looked at it yet so they sent me a box for me to send it to them when it come back form Best Buy. Well I did just that and they sent it right back to me stating that they could not find anything wrong with it. I called Erica back 10/10/07 to let her know that and she said that they would not replace a working unit. I told her that it may be working now but more than likely it will break again in 2-3 months and by then the manufacture warranty will no longer available. She says that they will extend the warranty for 90 more days but if the mother board goes out again after that I will be responsible. I dont think that this is fair. This computer has been in the shop more than I have had it. I spent 1100.00 on a computer that is worthless.
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