The pedal arm wheel on my Reebok RL900 Elliptical (made by ICON) broke. After having already paid nearly $1,000 for the elliptical new from Costco, I was appalled when I called in to order a 3-inch replacement wheel and was told that the cost was $94.99. Then to add insult to injury, I was told that standard shipping was another $14.50. Again, keep in mind that this 3 inch wheel weighs less than a few ounces.
Now, I would be less upset this if the Elliptical where made in the US. (Today, unlike any other time, American's should support American businesses.) However, these parts, as with the Elliptical was made in China according to my serial number label. To charge a US consumer who has already purchased your product a ridiculously high price to fix your product is outrageous and something ought to be done about this.
The part number is 205979 and the model of the Reebok RL900 Elliptical is: RBE09950.
Ken from maryland
Bowie, Maryland
U.S.A.
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