Address: 1500 South 1000 West
Found 36 reviews / complaints

ICON Health and Fitness Inc
Treadmill motor failed twice, replacement refused under warranty

I purchased a ProForm 6.0 treadmill from Sports Authority in Piscataway in Sept. 2012 for medical reasons. I also purchased the extended warranty. Two months after the purchase, the equipment broke and the service contract found the motor was broken and fixed it. Again, in May, the motor, rollers ...

Icon Health & Fitness, Inc
Elliptical warranty replacement delayed, removal at owner's cost

I began going through Icon Health & Fitness on 2/8 because they are the warranty company for NordicTrack. A repairman was sent to my house 3 times, and the Freemotion elliptical manufactured by NordicTrack could not be repaired. It has taken me many hours on hold and speaking with customer ...

Icon Health & Fitness, Inc
Replacement treadmill assembled incorrectly with missing screws

We purchased a NordicTrack C1500 treadmill at Sears in Iowa City on June 7. The running board was broken in July. So Icon gave us a new treadmill for exchange. But the technician did not follow the manual to assemble the machine and a lot of parts are missing a lot of screws. Since then not only we ...

Weslo Service
Representative No Help With Distance Reading and Seat Adjustment

Having a problem with the distance reading and also adjusting the seat to allow for longer/shorter leg room. Representative no help at all on the phone. ...

Icon Fitness / iFit Fitness
iFit Module Not Working on New NordicTrack Treadmill

I purchased a NordicTrack treadmill T5.7 on November 28. The reason I purchased this particular treadmill was for the iFit live program that it had, to track my workouts, and live street view. I had to buy a module for this to happen for $99.00 then a membership for that for another $99.00 which ...

Icon Health & Fitness
Defective A.C.T. Elliptical, Months of Failed Repairs and Replacement Delays

Back in December I ordered the NordicTrack A.C.T. Elliptical machine through their website for about $900. I also paid over $200 extra for inside delivery and assembly. My machine was delivered and assembled as promised a few weeks later. I was also contacted regarding an extended service warranty, ...