The worst customer service/return policy I have ever dealt with. Buyer beware especially if you are buying a big ticket item. My daughter bought me a computer for Xmas, she bought it 10/30/07. I set it up the day after Xmas, we worked for hours trying to connect to the internet without success. After much frustration my daughter made an appointment with the Geek Squad. The Geek came and apologized to me stating this particular HP computer has a problem with connecting to AOL Vista (the problem is it can't connect). I called the Best Buy in South County Mo talk to Dee (store manager) she said she would call me back, she never did. Two days later I called her store back (during business hours) no one answered the phones. I called another local store and I told them how South County store did not anser their phones this C/S person told me"they usually don't." To sum up I have a computer that is not able to work properly, Best Buy tells me I am out of the return policy time (by two days), they did offer to fix it for a charge - WHAT? I spent almost one full day with this problem and when it was all said and done I feel like I was raped by Best Buy. I promise I will never do business with them and thank you for this opportunity to let others know about this company.
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