I have been a Sprint customer for almost 3 or 4 years now. Back in September I received this huge bill around ($980.00) from Sprint. When I called them they stated that my daughter's phone line did not include text messaging. The only reason I agreed to "add a line" was so she could receive and get text messages for free (she's a teenager!). Well they were billing her for the text messages knowing all too well that she was on the family plan just like my other four lines. They somewhat corrected the error and the bill went a little lower.
Lately, every month I have to call them to straighten out my bill. Like a fool I fell in their trap of "add a line" so now I have 5 lines, but I only pay for 4. All phones are on the "family plan" where we have the Talk/Message Share Plan - 1500 Shared minutes included. My daughter had misplaced her phone for almost a month. We knew it was in the house somewhere so I didn't suspend the line because it was cheaper in my opinion to just pay the $9.99 a month for the line. However, I recently made a payment and found it was cheaper to put the phone on a "seasonal plan" and pay $5.95 for the line. The day I did that, my daughter found her phone and I called immediately to have Sprint take her phone off the "seasonal plan". They did only to put it back on the "seasonal plan" the next day - but that got resolved when I called. They somehow managed to put her line on "Single Plan-Non-Prorated Charges". What the hell! Why is that so when her line is and should be included in the so called "Talk/Message Share Plan - 1500 Shared Minutes included that I pay $99.99 a month for. Total anytime minutes used by two other lines totaled 433. That would leave me with 1,067 minutes left. They listed her line as using a total of 546 minutes so then 433 plus 546 gives you 979 with 88 left. I say again what the hell!
What in the world - Sprint has charged me $374.25 for my daughter's line for anytime minutes at. 75/min, they have charged me $11.60 for 58 SMS Text Messages @. 20/msg.
I need a financial bail out from Sprint along with millions more of their customers. I want to scream and pull all my hair out because I am stuck with them for another two years unless of course I opt to pay $200.00 per phone line!
I have called Sprint and now am patiently waiting for a "supervisor" to call me back.
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