It appears that the unending criticism on the Internet and in newspapers and magazines around the globe cannot move Dell to service its products in a responsible way.
Personally, I have been trying for almost two weeks to get my Dimension E510 back into operation and I have heard every story in the book. Most recently, I was to receive, by DHL Express, a rescue disk by May 19th. It wasn't even shipped until the 19th and when queried, I was assured it would be here by the 21st, but it turns out that Dell has specified a May 22nd delivery date.
Their India service center obviously lies, and they get away with it because Dell not only tolerates it, they encourage it. Once they have your money, what do they need you for?
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