Several months ago I found a charge from AOL*TWX New York on my MasterCard bill. I contacted Capitol One fraud services immediately. Capitol One canceled my card. Issued a new one and said to expect an affidavit to formally dispute this charge in the mail. I completed and returned it and have heard nothing more from them about this. The charge has not re-appeared on my statements so I assumed it had been settled.
Today I received a past due notice from AOL. I called the number listed on the bill and talked to "Oliver" at AOL customer service (boy, is that a misnomer!) I explained that I am not now, never have been and never will be an AOL customer and that I had already successfully disputed this charge with my credit card company. He gave me the song and dance about contacting fraud services Monday.
I have read several message boards and blogs detailing the frustration of trying to speak to a human being at fraud services, even after waiting on hold for an average of an hour. Well, I am disabled, have a speaker feature on my land line phone and have all the time in the world to make the fraud department wish they had never heard of me.
If anyone decides to file a class action law suit against AOL please contact me. Considering the state of our economy these days and the number of major companies on the brink of collapse i would take great joy in helping to push AOL over the edge.
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