I've requested for my refund for 5 months using e-mail and all my requests were ignored. I made calls several times, especially, on April 2, an agent gave me a ticket number 109205.
This morning, 5/21, I called them again and was promised that they will send a request for processing of my refund.
Please resove this problem. Thanks.
Anh Do
703-373-9333
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