I have been trying since the end of March to get a refund from Pass-guaranteed.com. I have not gotten any replies even when I called their UK number. I get a harried woman who will only pass on my complaint. I have complied with their requests for refund processing but they have not even bothered to reply to any of my emails, calls, etc. I am now trying to go to a UK version of the BBB to seek satisfaction. Their refund policy is worthless. Do NOT use them if you expect to get your money back!
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