I have had problems with my account with Comcast ever since I got their bundle package last year. I have spent hours every month and even had to take time off from work to go to the office and get my account straightened out. No one there seems to know what the heck they are doing. I finally found one young lady who cared enough and couldn't believe all that I have been through and all the time I had to take to try to fix this problem. Finally after about 2 hours on the phone with her back in August I thought my problem was finally solved. I upgraded to another bundle which was suppose to be $114.98 per month. The next month I got my bill and it was screwed up again, so here I go again spending my evening on the phone with this same young lady who couldn't believe AGAIN what a mess my account was. I paid my bill in full while on the phone with her finally feeling like this was now corrected and there would be no more problems... Needless to say this month I got my bill and it was for $414.82, I just spent another hour on the phone with a supervisor who couldn't find his way out of a paper bag and made me feel like I was wrong. I asked for a manager or someone who was in authority to help me but that was a waste of time. I threatened to file a complaint and he more or less advise me he could care less. What does it take to talk to someone who can fix this problem? Is there anyone out there that has a name or number to get these kinds of problems resolved? I have been a customer of theirs for over 18 years and have always paid my bills. But this time they can sue me for it because I have had it with them.
0 comments