I have been with Comcast only 3 months and I've already had massive problems which no one can seem to fix. The first was the initial set up of my TV, internet, phone bundle. Not only did my service not work, but the technician left ILLEGALLY placed wires running across all of my neighbors lawns, and plugged them into a box at the end of the street.
I called twice about this, and I was told that someone would come to fix this. No one showed up either time. Luckily an independent contractor was working on my neighbors and saw the wires and fixed them.
Now, my On Demand has not been working for a month. I had a technician come and look at it finally and I was informed it was a network problem (for a month?!) and he would call me when he knew more. It's been over a week and I haven't heard from him and that obviously was not the situation. (which I later confirmed) He merely did not know how to fix this, and couldn't be bothered. I confirmed that there were no network problems and the issue still hasn't been fixed.
Not only this, but every time I have to call for a technician, the phone queue is so long, that it hangs up on me, without giving me the option to wait and tells me to use Online help. When a tech finally shows up, he has no idea what he is doing.
Do not get Comcast! They have a horrible product, even worse service, and they do not care to help their customers. They just want your money. And it's not worth it! I will continue to spread the word about this terrible company wherever I go.
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