I am in Canada. I ordered a pad printer. It was not carefully packed and some damage occurred. I am waiting for parts which may or may not come. I was to get an initial ink supplies kit and not all pieces were there. I can understand that some hazardous solvent may not be suitable for shipping international, put I got no discount or replacement value.
I sent a bank draft before the machine was shipped. It totaled more than $3000 after I paid shipping, so this is not a cheap item.
We had agreed that he would provide a premade printing plate.
His shipping department forgot to put it in the package. So they sent it separately and I've just received a UPS bill for 105$. He doesn't seem to think that he is responsible for this shipping. To make matters worse, the design was made backwards so it is useless. He is trying to say that is my fault too, but I provided artwork for 2 designs, one of which came correct.
So I called the owner this morning. He insisted on interrupting as I was trying to explain my probems and he actually hung up on me. I have had 2 similar phone calls where he will not listen to me, but keeps making excuses that everything is not his fault. What happened to customer satisfaction?
Bw designs
Ardrossan, Alberta
Canada
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