I tried to purchase a two week trial bottle for only $3.95 of Acai Pure and my bank account was charged several times. I contacted them and they did remove those charges. I told them I wanted to cancel the entire order. The gentleman told me that he would only charge me $1.95 for the bottle and I told him I did not want any other charges coming out of my account without my authorization. Told him I would call back to reorder if I wanted more.
Today, 9/17/08, I noticed that $39.95 was taken out of my account. I contacted them and the girl I spoke with yelled at me on the phone, was extremely rude, told me that the bottle went to a P. O Box that was closed last April. She said that was the address I used; however, I know it was not. I would have given my new address to have the product shipped in August of this year. I knew the PO Box was closed in April so why in the hect would I give that address? She told me that I did not read the advertisement correctly and that I should read all the details before I ordered. I read everything that was there and it says risk free trial for only $3.95. No where does it say on the ad that you will be billed the rest later.
Looking back at the site, it does have terms of policy in very small print at the bottom of the page but not in the ad. Anyway, they refuse to refund my money. I am going to contact a manager. I also contacted my bank and they are going to dispute the charge. I also closed that debit card account so they can never do this to me again.
Please be careful to these very rude people! Their customer service people are extremely rude and need some serious training. I hire people with my company for customer service, and I would never hire one of them! I am certainly not going to call for assistance and get yelled at. I was extremely nice while she was extremely rude!!!
Deb
Birmingham, Alabama
U.S.A.
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