Denial of Responsibility Overcharging Prince...
My 1995 Ford Taurus was losing coolant. Mechanic showed me the leak in radiator. $450 later, the temperature guage waves like a semaphore. Prince Frederick Ford tells me the head gasket (s) are blown and ask if I want to purchase a new car since the cost will be $1900.
After much research I learn the program 00M09 applies since my car was purchased in July 1996. This program extended the engine warranty to 100,000 miles or 7 years in service.
After arguing with Ford Customer Service (a contradiciton in terms) and the dealership, they agree it is warranteed. The dealership "uncovers a leaking timing gear cover gasket" Repair cost $700. One week later the serpentine belt must be replaced, dealer says coincidence.
I learn that the dealership overbilled me about 4 hours on the gasket cover, it takes less time when the heads are off, refused to give an additional warranty and claim this engine does not have a good reputation.
I have asked for Dispute Resolution, told my car is not under warranty and their decision is final, turned the matter over to MD Atty General for Copnsumer Affairs and am asking"
1. Reimbursement for the radiator, serpentine belt and timing gear cover gasker since they are all related. Check Ford 3.8 Head Gasket as search in internet for NHTSB Reports.
2. Extended warranty to 150,000 miles, or
3. Credit for loss of value due to reputation of engine (no other dealer wants this car) in the amount of 4K or
4. A new car.
Is it time for a class action lawsuit against Ford, they can beat us down indivbidually but not all of us.
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