For Christmas I took my 2 sons to Costco to the AT&T station to let them pick out their new phones. The AT&T representative sold my boys on the blackberry pearl. I requested insurance (because they were for 2 BOYS) added the extra's my boys wanted and after 1 1/2 hours later, we left the store. 1 month later my youngest son lost his phone and when I went to the AT&T store to have it replaced I was not only told that I never had insurance on the phones but these phones WERE NOT INSURABLE from the get go. I am so angry that AT&T who boasts on their website of integrity, values and treating customers with respect would misrepresent their products and then do NOTHING to help correct the situation. I am very unhappy with their customer service.
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