I purchased a 1998 Dodge Caravan on April 24 from the used deparment of this car dealership. The salesman that assisted me, Bill McCoy, was really caring, courteous and understanding. My problem began in the financing department. I was swallowed in a barage of paperwork, explainations were read to me like the riot act and was directed what to sign on each form. About beginning of June, unbeknownst to me, my vehicle's transmission was acting up. After two separate times my vehicle was in their repair department and 5 trips back and forth to Waldorf (approx 30 miles, roundtrip), and no rental car — the transmission was replaced. Thankfully, this was covered under the warranty that cost me about $1500.
I still had to pay a $100 deductible. I contacted customer service three times by e-mail and for my "inconvenience" I was offered three free oil changes by the service department manager, Scott Strickler. My major problem is this and it is still going on at this time. I physically went into the used car department on 06/15/02 and saw spoke with the fiance manager, Eddie Orr. He wrote a statement to cancel the Gap coverage insurance and was signed by myself. The requirement was to cancel within 60 days and I (finance company) would receive a refunded amount. This was repeated explained to me and I acknowledged that I understood this. I have made calls to personnel up and down the chain of command and still end up with the same answers or persons that are to resolve my "problem".
Well, needless to say, I still have not received ANY information to show a refund with my finance company. I have been to the dealership in person in October to inquire about the process. I made sure all of my contact information was correct so there would not be any excuses. I have been in constant contact with Mr. Orr and Nicole Vincergra who deals with the GAP coverage insurance. I last spoke with Nicole on December 13. She informed me that my finance company "misapplied" the amount. I did not see any information as such on my statement. I was supposed to have received a copy of the refund check sent to the financer — still have not received it.
I am absolutely tired of this and feel that my hands are tied. Please help!
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