Complaint / Review
Intelius
Refuses Refunds For Cancelled Services What a bunch of slick ripoff artists!

I ordered a phone report on July 1 and used my debit card, as I have in the past. They put a hold for $9.90 on the account, as many vendors do. After the charge when through, they cancelled my report.

When I requested a refund, they told me I was never charged and that the charge had "dropped off" before it went through. They asked me to send them a copy of all my bank statements to prove the money was taken out of my account. I told the supervisor I was not about to send anyone copies of my bank statements. Her reaction: so what?

I finally, after ten minutes of arguing, got someone named "Barb" to fax me a report I could take to my bank and show that I was not supposed to be charged for this item. The "report" was totally inadequate.

I'm reporting them to the FTC for wire-fraud.