I was elated to find a website where I could purchase new tie-down straps for my son's wheelchair. On October 19 I logged onto the Planet Mobility website and placed an order for $267.00 worth of tie-down straps to secure my son's wheelchair in our wheelchair van. (The ones we have are in bad shape and I wanted the new ones as soon as possible). I later received the straps, however they were the wrong ones and did not work for my son's wheelchair. I had ordered straps with metal hooks that hooked on the frame of the chair, instead they sent me straps that wrapped around the frame and latched with a seatbelt type latch. This is not what I ordered because I went back on line and double checked my order and it had be placed correctly. My receipt from Planet Mobility confirmed the correct model number. I have since then sent 4 emails asking to have the straps exchanged and received no response at all. I have tried calling the company on many occasions only to be placed on hold for as long as 30 minutes and never getting to speak to anyone about them. Today (July 29) I called the 866-465-4387 number and it wrang until approximately 20 times then the automated operator came on and said my party could not be reached so I called the direct long distance number 586-247-8900 and it also wrang with no answer till the automated system came on. If they refuse to respond to my emails and can't be reached by phone, I would like to know how I will ever get the correct straps or at least get my $267.00 back. I have never delt with a more irresponsible company. I haven't purchased the straps form anyone else for fear that Planet Mobility won't return my money but the straps we are currently using are dangerously worn and at this point I don't know what to do. I currently don't have the money to order another set from another company either. Planet Mobility certainly has put me in a bind. Any suggestions?
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