I went to pay my cricket phone bill just like I do every month only this time for some reason it would not accept my CC payment. I was using the same card I always do. A red lettered message came up and said "unable to process payment because bank information does not match up, please try again or check with your bank". I found this bizarre, assumed payment did not go through because I typed something in wrong and tried again. I double checked everything, hit submit and the same message popped up.
Confused I called my bank and they informed me two hold were put on my account from cricket.com for a dollar each. I asked what it was and they told me that it meant cricket was going to deduct two full payments of 53.66 approximately 2 days later. I asked if they could stop one payment and they said no because it was a hold and hadn't gone though yet.
I called cricket and of course got the foreign customer service rep which I could barely understand. I was told that no payments were made and I owed no money till next month. I asked the rep how is that possible? Was my service free for July? He thanked me for my time. I called again and was given the same information and I asked to speak to a manager. She informed me that yes two payments were made but was not able to refund the double payment. I told her that how is it fair that I got a red lettered message on the website saying payment was unable to be processed yet it did twice? That's fraud! She told me to ccall back 24 hrs later to check it.
As of now neither the bank (HSBC) nor cricket will refund my double payment. This is outrageous, and basically is stealing.
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