My husband called me from his work saying that his phone was disconnected. I always use my bank to pay the bills as I have done to Cricket. I have sent the bill earlier than the due date. My Internet statement also shows that the payment was sent on time.
After finding out that the bill has been sent out, I called Cricket. They tell me that they did not receive it. So I pay on the phone including the reactivation fee. I call back the bank to ask for $15 reactivation fee. Bank agrees to pay and asks me if I want to stop payment on a check that Cricket claims it didn't get there. So I stop payment on the check.
Few months later, I decide to switch to T-mobile and I call Cricket to cancel. I'm thinking everything is fine and dandy, but when I check my balance on my checking account, I see $50 taken out of my account by Cricket. I thought that was the last payment, so I don't dispute.
And a month later, I see they took $132 out of my bank account. They've received the check I have sent later and they charged me $15 of NSF/Stop Payment Fee, $46.51 of Returned Check Amount and $20 of Reinstatement Fee.
They put them all together along with a month of usage fee which I haven't used.
I call Cricket and she tells me that they can't open my file to help me and I have to go to full service Cricket store. I ask to cancel it and asked if they see any cancellation phone log. She tells me she doesn't see anything. I am so angry, I am speechless. I don't know what to do. If I go to a full service Cricket store, I know they will come up with some sort of excuse not to pay me back. And they are so very rude and unfriendly.
I'm going to also report to BBB about this. They owe me around $180. I will go all the way to get my money back. It's not all about the money but it's about how the big corporate gauging us.
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