I have an unauthorized charge for "business enhancement services" from ESBI on my AT&T telephone bill. I called the 800 number listed, and got a recording with instructions to visit www.billview.com. I went to the website, and was still unable to find out any information as to the nature of the charge. When I checked Google, I came across complaint. Obviously, I am not the only one who has had this problem.
I don't understand how AT&T can allow charges that I do not authorize! I filled out the online customer service request with ESBI, and am waiting to hear from them. I also plan to contact AT&T on Monday, as well as the Public Utilities Commission, Office of Customer Protection for the state of Texas.
I encourage anyone else who is a victim of this type of fraud to take a stand, and contact any consumer advocacy group in your state!
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