This report is to document 1e1 years of frustration dealing with Comcast in Southern New Jersey. I purchased this home here in Mickleton in Oct. 2001. At settlement the seller made a comment to me that I did not allow to fully sink in at the time. He said "Do not expect much out of the cable service".
After moving in we had the local cable company (Comcast) install cable and internet service. Right off the bat there was a problem. The installer said that the signal was weak because we were the end of the line on this run of cable and he would have to sell us and install a signal amplifier for $144.00. We had it installed and within a week we had to have a service tech come out because of the poor quality of reception.
So over the last 11 years each installer that comes out either disconnects the amplifier or reconnects it because the signal is either to strong or to weak. Now a few time I was able to get knowledgeable people to come out and tell me the truth about what the problem is.
I kept telling the techs that you can not amplify a degraded signal but I am just a stupid home owner.
The problem is that the transformer mounted on a pole is to far away to send a good signal to my home or for that matter most of the homes on the street. So no matter what the installers and service techs do will never solve the problem and Comcast know this.
I have spoken to the people that live on the street and they all have given up calling Comcast for help a long time ago. According to Comcast when I call I am the only person on the whole street that has ever reported a problem.
My argument is this, I am paying full price for sub standard service that the company knows there will always be a problem with until they reengineer the way the signal is boosted to the home. I is down right fraud to knowingly charge for a service that from an engineering point can not work.
I cancelled the service 7/25 because on 7/14 the tv was unwatchable and the internet was useless. They sent a tech out on 7/19 and he could not fix the signal problem that he measured out at the pole on the street. I was still charged for equipment rental after I reported the problem and there own people could not fix.
I can not be the only person having these problems. In the 11 years with Comcast I have paid over $16,000.00 in monthly service fees to a company that is committing fraud...
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