I wanted to get more info on the awesome auger and find out how much it would cost to get all the gadgets advertised with the product so I went to their web site. The only way to get info was to hit the order button and give them my credit card. I thought I would be able to cancel if I didn't like the item. When I found out it would cost over $70 didn't even continue. I exited the program thinking I did not finish the order process. Not getting a confirmation e-mail confirmed that for me.
Six weeks later I got the auger and attachments. I was shocked. I thought, what the heck, I would at least try it. What a joke! It was slow and wobbly and didn't work anything like the TV version.
I found the return directions and sent it back. I was credited $19.95. I called but could not get through as they do not put you on hold, but tell you to call back again. I finally found an e-mail address and e-mailed them that I did not order the items and wanted a complete refund, including the postage amount for sending it back. I didn't hear from them until I sent another e-mail threatening to contact the Consumer Protection Agency. They called and I was told that because I pressed the order button, I had ordered the product and because I did not call for a confirmation order to send it back, I would not get any more credited to my credit card. I explained that I never received a confirmation e-mail and she said not all companies do that.
So, they made over $50 on my no purchase and will probably send the same item to another person down the road. Nice business!
I urge everyone who has been ripped off to contact the Consumer Protection Agency. This is robbery!
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