I bought this wonderful vacation package on 9-28 which included 4 days 3 nights in Orlando, 3 days 2 nights in Ft. Lauderdale, and 3 days 2 nights in Las Vegas with a choice between a car rentals or 2 sea world tickets. I fell for this very nice sale person who convinced me that my family and I will have wonderful luxury vacation that will last a lifetime in our memories at a very affordable price. I paid $198.00 over the phone to the sale person and another $58 when I made the reservation. My family and I were very excided and were looking forward for the vacation. We went to our wonderful luxury vacation on July 10. But, our night mare started it when we turned in to the Ramada Maingate West hotel in Orlando. The hotel looked nothing like a resort. My husband I thought for a minutes that we were in the wrong place. But I still kept my hopes up. When I got to the welcome center while waiting in line, I saw so many unhappy customers. The person at welcome center told me that I will have to attend the vacation ownership presentation to get the sea world tickets which was never mentioned during the sale pitch. When I told him that I was never told about it and I will not go there. He was very rude and told me that if I dont attend the vacation ownership presentation, I can not get my sea world tickets and I will have to pay for the retail rate of the hotel for the entire stay. After he told me, he turned away from me and answers the phone. After 10 hours of driving and wait in line, my family and I were all very tired. My husband was getting angry and my 3 years old was crying. So, we decided to forget about the sea world tickets and check in so we can all get some rest. I went to front desk to check in. While I was waiting in line to check in I hard people were talking about how horrible the rooms were. At that point, I was getting very worried. I asked a hotel clerk if I can see the hotel room before I pay for the full retail rate. She simple told me NO. When I asked her to speak to the manager, she told me that if I leave my driver license with her I can go see the room. When I saw the room, I couldnt believe my eyes. It was far from luxury hotel room. It was dirty, smelly, rundown, and in pretty bad shape. I stayed at Motel 8 before and it was much better than that. I couldnt believe that it was happening to me. I went back to the front desk and told her that I will not be staying there. She told me that I will have to go back to the welcome center. So, I dragged my husband and my son back to the welcome center. They told me to fax my problems to complain department. That was it. After that my family and I left that horrible place. I cant believe they said on the packageRamada Plaza Resorts are dedicated to making your travel dreams a reality. It should really said, Your worst vacation nightmare come true.
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