The following is an actual e-mail exchange between me and the company's customer service rep. I believe he is also the owner.
My original e-mail:
I believe I ordered a webkinz from your website but have not received a confirmation email. However my credit card has been charged. My name is Maureen and I bought the penguin to be shipped to Heather in Atlanta GA. I
would just like to verify that you received my order and it will be fulfilled.
On a business note, you really should make your ordering more user friendly. Customers should not have to wonder if their orders are being received and fulfilled.
Thank You
The response I got:
I'm sorry for this delay. Let me personally look into it for you and I will get back to you today. Thank you for bringing this to our attention.
Cheers,
Greg Conte
www.buywebkinzonline.net
After not hearing back by the end of the day (I never asked for immediate attention, he offered it)
Greg-
I'd like to thank you for getting back to me today as you stated in your earlier email. Obviously customer service and satisfaction is not a priority. I'd like my order canceled at this point. Saving money on shipping is not worth it. I would rather do business with a
company that I can trust and rely on. I will be informing my credit card company as well.
His response (In my opinion, not professional and certainly not called for)...
Let's see, you put your order in on the 6th, a holiday weekend, and today's the 8th, and you are wondering where you order is? I'm gladly refunding your money. Should be reflected in your account tomorrow.
As anybody who can read can see, I never asked where my order was, I just wanted verification it had been received. My only remedy is to inform as many consumers as possible of this company's lack of respect for customers. I suspect by the time I'm done, they will wish they had just replied in a timely manner as he said he would.
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