I set up an account with Securus to accept collect calls from a correctional facility in the county where I live July of 07. At the time of the account set up the representative told me the accounts are installed at the lowest of $50.00 with an $8.95 set up fee one time only. I was told that if my account were to get as low as $10.00 I would be contacted by the company to get permission to charge my credit card to bring the account back to $50.00 standing. I was informed the account would remain active until I called to cancel it and any monies left would be refunded to me. I received a total of 1 phone call when my son was released from the jail. Knowing my son I left the account active knowing that he would be using this account again. On June 2,08 my son was arrested and again tried to call me collect from the same facility where he was before. When he called me collect from the jail it was a one time courtesy from the jail then the recording asked me to stay on the line to install an account to receive more collect calls from that facility. I remained on the line only because I wanted to know what happened to the account I set up the year before. Only to find out this was a different company that took over the facility 10/24/07. At this point I contacted Securus to find out what happened to my money since I only received 1 phone call where is the rest of the money they took from my account. At this point I was told that I had 180 days to request my money back from the time my account was installed. When I informed the supervisor that is not the information that was provided at the time the account was set up. He then proceeded to tell me that I forfeited the rest of the money. I in turn asked, "Since I was your customer why wasn't I informed that your company lost the contract and given the opportunity to request my money back since it was within the 180 days since the account was installed?" Of course he told me that they are not required to notify the customers. At this point I asked for contact information to the head office. He told me that I could go to correctionalbillingservices.com and get the information there or fax to 5197506080. Upset and frustrated I took a couple of days and wrote a letter, only when I went to fax to the number he provided it was disconnected. When going to the website he provided it only gives names of other companies that you can set up an account to receive calls from a correctional faucility nothing to do with Securus and how to dispute a refund.
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