Be aware of WheelsNext!
Im very unsatisfied and upset with their service. I order a set of tires and rims a month ago (4 of May) and I still waiting for the tracking number. Ive been calling for two weeks now and the only answers I get are lies. Yesterday was the fourth time you promise call me back with information. Las week you said the same twice and the week before as well. Im tired!
I order the set of tires rims on May 4th. I was billed the same day!
A couple of days after they call me to charge me the taxes. I ask if they were collecting the taxes in behalf of the Canadian Revenue Agency and you said yes, so I agree with the transaction. The bill to the visa card $ 1,670.00.
I call on May 19 trying to get the tracking number of my order and they don't have any tracking number for me but they promised to call me back once the order shipped.
The 20 of May it was the same history.
The 22 of May it was the same and they promised again! To call back.
The 23 of May they told me that it was a mistake with the color of one rim in the order.
The 26 they havent receive the Order.
The 29 they told me that one of the rims was broken so tehy haven't be able to ship the order yet.
I ask for a full reimbursement and tehy want me to pay 20% when tehy haven't done anything yet.
On June 3 I call again asking for the tracking number tehy don't have any for my order.
On June 5 I try again but tehy haven't sent anything so I ask you to cancel the transaction they denied. I ask for a copy of my bill and they send me one for $840.63 whit no taxes in it and with some labour and brokerage fees instead of the taxes tehy collected from me.
I don't know where those extra charges come from. Their web page doesnt mention any of those charges and specified that the Shipping, the Tire Mount, the Balancing and the Installation are for free.
I dont understand the way they are billing me. Whats going on there!
They dont want to let me talk with any manager or director in the company and tehy let me on hold at the phone for hours. They lied to me about the calls and about my order and they don't want to give me my money back unless I paid 20% for something they haven't done and is not my fault. They dont want to take any responsibility in this problem.
Be aware!
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